Rising Dove Fine Arts and Services

Celebrating the Visual, Musical, and Literary Arts
 
Policies for Artwork

We will confirm your order by e-mail (or phone if you have no email address), giving you the total payment due, including shipping costs and VA sales tax if applicable, as soon as possible. (Any unique items that are no longer available will be refunded within 3 days unless I am on vacation.)

Note: it is impossible to calculate reasonable shipping values for all possibilities with the PayPal buttons. If you get charged too much, I will gladly issue you a refund. In most cases you come out a little bit ahead. That's okay. If you order more than 40 lbs. worth of goods, PayPal will undercharge you considerably for shipping and I will have to recalculate your shipping and ask you for some more. In that case, I won't put your order through without consulting you.
Domestic shipping and handling: first class, priority mail or UPS with tracking
$3.50 minimum charge for the first small print (up to 9" x 12"), $.20 each additional print.
$10.00 for the first large print, $.50 each additional large print.
 
Framed artwork will be mailed UPS or US Mail Parcel Post, with tracking*
$15.00 each for framed small prints (up to 9" by 12")
$35.00 each for framed large prints, or you may send me your address and ask me to calculate the actual amount and I will add $5.00 handling charge.
 
Foreign shipments will be mailed at cost plus $5.00 handling charge per order. Please send no money until your order is confirmed!
*Insurance is included on all framed packages and prints over $80 in value.
 
Normally allow two weeks for delivery of prints, three weeks for delivery of framed prints (up to five weeks for custom frames). Please check my vacation schedule. Large orders will take longer. We will notify you by e-mail when your order has been shipped.
New! Expedited shipping rates - includes rush service. Email is unreliable. Please call in rush orders: 703-256-7572 extension 3. Please, no solicitations.
$5.00 minimum charge for the first small print (up to 9" x 12"), $.50 each additional print.
$20.00 for the first large print, $.50 each additional large print.
 
Framed prints will be mailed UPS or US Express Mail. Allow 7 ~ 9 days. Custom frames may take a bit longer.
(If I happen to have your frame in stock, I will give you a large discount on the expedited shipping rate; cost plus $15.00 handling charge per order.)
$50.00 each for framed small prints (up to 9" by 12")
$80.00 each for framed large prints.
 
Rush orders - Foreign shipments will be mailed at cost plus $15.00 handling charge per order. I suggest you send no money until your order is confirmed, but if there is a mistake in my favor, I will be happy to refund the difference.

Please do not accept badly damaged packages: UPS or USPS will reimburse me for any damaged items, and I will replace or refund your purchase. (I pack well, so it is worth opening the package in front of the mail carrier to make sure the item is damaged.)
Artwork: If you find that your undamaged artwork is not as described on the website, you may return it in its original condition within ten days for a full refund. I'm sorry; I cannot afford to pay for your shipping. There is, however, no "restocking fee." If an uninsured print is ruined in the mail, I will replace it at my own cost.

We will confirm your order, by e-mail (or phone if you have no email address), giving you the total payment due, including shipping costs and VA sales tax if applicable, as soon as possible. (Any unique items that are no longer available will be refunded within 3 days unless I am on vacation.) At that time we will place the item on hold and inform you of the total payment due, including shipping costs.
 
Shipping and Handling
US Priority or Media Mail, or UPS (depending on weight and destination). Tracking included. Please allow 2-3 weeks.
Buyer pays $5.00 shipping and handling.
International buyer (outside the US) pays actual shipping plus $3.50 handling.
Buyer may combine orders for reduced shipping fee (add $2.00 per book after the first book or CD, $.25 each for pamphlets and ephemera).
Insurance is included on orders over $100.00. (Oversize, weight, and insurance considerations are included in the price of the book.)
Add $2.15 if you want insurance on orders under $100.00. Gift treatment (giftwrapping, giftcard, and shipment to a third party) is available @ $5.00 additional per item. Please specify the occasion, and I will choose a suitable paper for giftwrapping. You may email me the message you want on the card.
If you have specific mailing requests (such as Priority Mail on a heavy or expensive item, or UPS 2-day service), please just ask (additional charges may apply).
Payment is expected before items are shipped. If payment is not received within 14 days after confirmation, we will re-list the item for sale.

Please do not accept badly damaged packages: UPS or USPS will reimburse me for any damaged items, and I will replace or refund your purchase. (I pack well, so it is worth opening the package in front of the mail carrier to make sure the item is damaged.)
Artwork: If you find that your undamaged artwork is not as described on the website, you may return it in its original condition within ten days for a full refund. I'm sorry; I cannot afford to pay for your shipping. There is, however, no "restocking fee." If an uninsured print is ruined in the mail, I will replace it free.
Books and Ephemera: A Certificate of Authenticity will be issued with each item autographed by Joyce or Aline Kilmer or F.C. Frieseke, and with each item that belonged to any of them. Autographs are guaranteed to be authentic or your money will be returned.
Condition is a subjective judgment. If you believe the stated condition of your purchase is not in line with the actual item as received, please contact Customer Service by mail or e-mail to negotiate full or partial compensation. Returned items must be in the same condition in which they were received. All sales final after 30 days.
 

Virginia residents pay 5% sales tax. I accept checks, Money Orders, Google Checkout,, or credit cards using PayPal or Google Checkout. Email Customer Service to make arrangements to use Google Checkout. For your convenience, please use the Order Form. Email your questions to: Customer Service or use the Order Form.